Luxe Home Painting Privacy Policy
Last Updated: 1/1/2026
Luxe Home Painting respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, disclose, and protect your data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect two types of data from users:
a) Non-Personal Information (anonymous data) such as:
- Browser type, operating system, device information
- Aggregated usage data (pages viewed, session time, clicks, etc.)
- IP addresses (for analytic purposes)
b) Personal Information (data that can identify you) such as:
- Full name, email, phone number, and mailing address
- IP address and geolocation data
- Information provided when filling out forms or making inquiries
2. How We Collect Your Data
We collect information from:
- Forms submitted on our website
- Cookies and tracking technologies (see "Cookies" section below)
- Third-party providers (e.g., Google Analytics, ad networks)
- Direct communications (emails, calls, messages)
3. Legal Basis for Data Processing (GDPR Compliance)
We process your personal data based on the following legal grounds:
- Your Consent – When you voluntarily submit information
- Legitimate Interest – To improve services, prevent fraud, and provide customer support
- Contractual Obligation – When data is needed to fulfill a service
- Legal Compliance – When required by law or government authorities
4. How We Use Your Data
We use your data to:
- Respond to inquiries and provide customer support
- Improve website functionality and user experience
- Deliver targeted advertisements through Google and other platforms
- Conduct analytics to optimize our services
- Comply with legal requirements
- Send transactional and customer care text messages (SMS), including appointment confirmations, reminders, project updates, and responses to your inquiries when you have provided consent to receive text messages
5. Third-Party Sharing & Advertising
We do not sell your personal information. We may share certain information with trusted third-party service providers who help us operate our business, such as website hosting, analytics providers, customer relationship management platforms, and communication service providers. These providers are only permitted to use your information as necessary to provide services on our behalf.
We may also share anonymized or aggregated data for analytics and advertising purposes with services such as:
- Google Analytics & Google Ads
- Advertising Networks
- Website Hosting and IT Service Providers
SMS Privacy Statement
If you provide your mobile phone number and consent to receive SMS communications from Luxe Home Painting, your mobile number and SMS consent will only be used for the purpose for which you provided it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
If you wish to opt-out of targeted advertising, visit:
- [Google Ads Preferences](http://www.google.com/ads/preferences/)
- [Network Advertising Initiative Opt-out](http://optout.networkadvertising.org/)
6. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
- Remember user preferences
- Analyze website traffic
- Serve personalized advertisements
You can manage or disable cookies through your browser settings.
For more details, visit: https://policies.google.com/privacy?hl=en-US
7. SMS Communications
If you opt in to receive SMS communications from Luxe Home Painting, you may receive text messages regarding:
- Appointment scheduling and reminders
- Project updates
- Customer service communications
- Estimates and follow-up communications
Message frequency varies based on your interactions with us.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
8. Data Security Measures
We implement industry-standard security practices, including:
- SSL encryption for data transmission
- Firewalls and intrusion detection systems
- Access controls to restrict unauthorized use
- Regular security audits to maintain compliance
While we take all reasonable precautions, no method of data transmission is 100% secure. In case of a data breach, affected users will be notified within the legally required timeframe.
9. Data Retention & Deletion Requests
We retain personal data only as long as necessary for service provision, legal compliance, and dispute resolution.
You have the right to request data deletion. To do so, contact us.
10. Your Rights Under GDPR & CCPA
Depending on your location, you may have the following rights:
- Access Your Data – Request a copy of your stored information
- Correct Your Data – Request updates to inaccurate information
- Delete Your Data – Request full deletion of your records
- Restrict Processing – Limit how we use your data
- Opt-out of Marketing – Unsubscribe from promotional emails
To exercise your rights, contact us.
11. Minors & Children's Privacy
Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors under 13 years old. If we discover such information, we will delete it immediately.
If you believe a minor has provided personal data, please contact us.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed. Material changes will be posted on our website with an updated "Last Modified" date. Continued use of our site constitutes acceptance of any revised terms.
13. Contact Us
If you have any privacy-related questions, contact us.
By using our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.